Privacy Policy

Document Control

Name of Document	Privacy Policy
Document Owner	Chief Technology Officer
Date of Approval	15th May 2025
Approval Authority

Revision History

This document has been reviewed and approved by the undersigned.

Version No.	Date	Author/Reviewer	Signature	Document Status (Obsolete/Current/Archived)	Change Description
	05-05-2025			Current	Initial Release
	15-05-2025	CTO		Current	Final Review

Distribution List

A current version of this document is available on Google Drive.

Document Review

This document shall be reviewed at least annually or when a significant change occurs to ensure effectiveness and continual application and relevance to the Company’s business or as may be required.

Escalation

All required changes to this document shall be escalated for review and approval.

Exception and Retention

All exceptions must be approved by the CEO of ComzAfrica.

At Comzafrica, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you interact with us through our websites, platforms, and services.

1. Information We Collect

We may collect the following information:

• Personal details: Name, email address, phone number, company name
• Account details: Login credentials, service preferences
• Service usage data: How you interact with our websites, apps, and solutions
• Technical data: Device information, IP address, browser type, cookies
• Payment information: When applicable, for billing and transactions

2. How We Use Your Information

We use your information to:

• Provide and improve our services
• Respond to inquiries and support requests
• Process payments and manage accounts
• Ensure the security of our systems and services
• Send updates, newsletters, or marketing communications (where permitted)
• Comply with legal and regulatory requirements

3. Sharing of Information

We may share your information with:

• Trusted service providers who support our operations (under strict confidentiality)
• Business partners where collaboration is needed to deliver services
• Regulators or authorities where required by law

We do not sell your personal information to third parties.

4. Data Security

We use strong security measures to protect your information, including:

• Encryption of sensitive data
• Access controls and authentication
• Secure networks and monitoring
• Compliance with ISO 27001:2022 standards

5. Data Retention

We keep your personal information only as long as needed to provide services or as required by law. When no longer needed, it is securely deleted or anonymized.

6. Your Rights

Depending on your location, you may have rights to:

• Access your personal information
• Correct or update your information
• Request deletion of your data
• Object to certain uses (e.g., marketing)
• Request a copy of your data

To exercise these rights, contact us at: support@comzafrica.com.

7. Cookies

We use cookies to improve your browsing experience and understand how our site is used. You can manage or disable cookies in your browser settings.

8. International Transfers

If your data is transferred outside your country, we ensure it is protected through legal safeguards such as standard contractual clauses.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted here with a revised “Last Updated” date.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

• Email: info@comzafrica.com
• Phone: +250 795588069
• Address: Bodifa Mercy Building, 3rd Floor, Kimihurura Sector, Gasabo District, Kigali-City